TRAI Unveils Network Anubhav Platform to Enhance Telecom Transparency

The Telecom Regulatory Authority of India (TRAI) has officially launched the Network Anubhav Platform, a groundbreaking geospatial and analytical dashboard aimed at enhancing transparency in telecom services. Announced on November 4, 2026, the platform aggregates user test data from TRAI's MySpeed and MyCall applications, providing consumers, service providers, and regulatory bodies with critical insights into network performance across various locations.

The Network Anubhav Platform serves as a comprehensive tool for users to access percentile values derived from tests conducted in their respective areas. While these values do not represent a complete assessment of network quality, they offer valuable insights into user experiences, allowing consumers to gauge the performance of different service providers in specific locations. The platform's geospatial visualization capabilities enable users to appreciate the results of independent drive tests conducted by TRAI, further enhancing the understanding of network performance.

According to official records reviewed by DotMR, the platform's launch is a significant step towards empowering consumers. It allows users to report spam, test internet speeds, and view aggregated results from TRAI's applications and independent drive tests. This wealth of information is crucial for consumers seeking to make informed decisions regarding their telecom service providers.

One of the standout features of the Network Anubhav Platform is its user-friendly interface, which allows consumers to easily navigate through various functionalities. Users can view location-specific results of tests conducted by other users, providing a real-time snapshot of network performance in their area. This feature is particularly beneficial for consumers who are considering switching service providers or are experiencing connectivity issues.

Telecom service providers (TSPs) also benefit from the platform through a secure interface that grants them access to data regarding call quality, coverage, and internet tests conducted by consumers. This data includes crucial parameters such as location, date, time, and technical values, enabling TSPs to identify geographic areas that require further analysis and optimization. By leveraging this information, service providers can enhance their network performance and address consumer complaints more effectively.

The launch of the Network Anubhav Platform aligns with TRAI's commitment to evidence-based monitoring of consumer experiences. The aggregated insights derived from user-generated data will enable TRAI to monitor network performance more effectively and implement necessary improvements. TRAI Chairman Shri Anil Kumar Lahoti emphasized the importance of this platform, stating, "The Network Anubhav Platform brings greater transparency to observed network tests conducted by Consumers and TRAI. It empowers consumers to analyse location and service provider specific tests, enables TSPs to identify areas for network optimisation and strengthens TRAI’s efforts for network improvement."

This commitment to transparency is further bolstered by the integration of TRAI's MySpeed SDK, which allows eligible third-party applications to incorporate connectivity-measurement capabilities. This wider integration is expected to expand participation and increase the volume of real-world measurements contributing to the platform, ultimately enhancing its utility for consumers and service providers alike.

TRAI encourages consumers to actively participate in the Network Anubhav Platform by regularly contributing data through the MySpeed and MyCall apps. Increased participation will not only improve the coverage of the platform's information but also enhance its overall utility. As more users contribute their experiences and test results, the platform will provide a more comprehensive view of network performance across the country.

Additionally, the platform includes a web interface for the Do Not Disturb (DND) facilities, allowing consumers to manage their preferences regarding commercial communications. Users can submit complaints related to unsolicited communications, track the status of their complaints, and view consolidated information categorized by service provider. This feature adds another layer of consumer empowerment, enabling individuals to take control of their telecom experiences.

The launch of the Network Anubhav Platform marks a significant milestone in India's telecom landscape. By providing consumers with access to valuable insights and empowering them to contribute to the platform, TRAI is fostering a more transparent and accountable telecom ecosystem. As the platform gains traction and more users participate, it is expected to play a crucial role in enhancing network performance and improving consumer satisfaction across the country.